Appointments

Making an appointment

How to make an appointment

Please call our surgery to make an appointment or use the online patient portal to do this, by going to www.lyndonhealth.nhs.uk.

The receptionists may ask the nature of your condition in order to assess the degree of urgency and help you to obtain the earliest appointment. All information given is treated with total confidentiality. Urgent cases are seen on the day.

If your condition is non-urgent, you can expect to see a GP within two working days. You may have to wait longer if you want to see

particular GP or wish to book an appointment for a particular day or time slot. If you don’t need an appointment within two working days, you also have the option to book up to eight weeks in advance if this is more convenient for you. Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day.

Please say immediately if your call is an emergency.

Let us know if more than one person in the family needs to be seen. (We can give you a longer appointment if necessary.)

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.

If you need an interpreter, please inform us in advance so we can arrange a longer appointment and interpreting services if necessary.

How you can help us:

  • Be on time for your appointment.
  • Tell us if you need to cancel.
  • Call for a home visit or urgent appointment before 10am.
  • We do not take requests for repeat prescriptions over the phone.
  • Ring for test results after 2pm.

Extended hours

We are now able to see patients out-of-hours as part of the Primary Care Network.

Patients will be able to book to see a GP by calling the surgery, for the following extended hours:

Monday to Friday:  6.30-8pm.
Saturday and Sunday: 12-1.30pm.