Appointments

Making an appointment

How to make an appointment

Please call our surgery to make an appointment or use the online patient portal to do this, by going to www.lyndonhealth.nhs.uk.

The receptionists may ask the nature of your condition in order to assess the degree of urgency and help you to obtain the earliest appointment. All information given is treated with total confidentiality. Urgent cases are seen on the day.

If you need to see a doctor, we have pre-bookable appointments available in advance. If you require an urgent appointment, please call the surgery at 8am on the day for availability. Appointments with practice nurses and healthcare assistants are all pre-bookable.

Please say immediately if your call is an emergency.

Let us know if more than one person in the family needs to be seen (we can give you a longer appointment if necessary). If you have more than one issue to discuss please let our receptionist know when you book your appointment.

Tell us if you want someone to accompany you during an examination or a private room to discuss any matters. Remember that the results of tests can only be given to the patient.

You can book to have a telephone consultation with a doctor. He or she will ring you at an agreed time on the telephone number you have given.

If you need an interpreter, please inform us 48 hours in advance so we can arrange a longer appointment and interpreting services if necessary.

How you can help us:

  • Be on time for your appointment.
  • It is really important you tell us as soon as possible if you wish to cancel your appointment.
  • If you are housebound and require a home visit call before 10am.
  • We do not take requests for repeat prescriptions over the phone.
  • Ring for test results after 2pm.

Extended hours

We are now able to see patients out-of-hours as part of the Primary Care Network.

Patients will be able to book in advance to see a GP by calling our receptionists during normal surgery hours to make an appointment. These could be at one of our sister sites subject to availability.

Extended hours surgery times:
Monday to Friday: 6.30-8pm.
Saturday and Sunday: 12-1.30pm.